My skills.

Core Technical Writing

  • Expert in creating clear, concise Knowledge Base articles, Security Bulletins, Release Notes, and other types of documentation

  • Skilled in simplifying complex technical concepts for all audience types (internal Support agents, Enterprise Customers, and Home Users)

  • Good understanding of document version control

  • Expert in logical document organization and segmentation (FAQs, KB articles, tutorials, etc.)

  • Understands content re-use (for example with ‘tokens’) and single sourcing

  • Style guide creation and adherence (assisted in the creation of the McAfee Technical Writing Style Guide)

  • HTML

  • Markdown / reStructuredText

  • Ability to learn new and complex systems quickly

  • Knowledge of API documentation

  • Understanding of Agile development

Specialized knowledge

  • Strong knowledge of cybersecurity concepts (including privacy, identity management, malware, phishing, encryption, system vulnerabilities, etc.)

  • AI-enabled threats (deepfakes, AI-powered phishing attacks and scams, automated social engineering)

  • User Acceptance Testing (UAT)

  • Understanding of Software Development Kits (SDK) and environments

  • Adept at video scripting and editing for technical walkthroughs

  • Tutorials and learning content

  • Chatbot scripting and implementation

  • Localization awareness and implementation

  • App development

  • Knowledge of C, Objective C, and Swift programming languages

Tools and Technologies

  • Salesforce

  • Oracle Knowledge

  • Microsoft Word / Google Docs

  • Snagit / Camtasia (screen capture & video editing)

  • ClickUp

  • Confluence / Jira

  • Figma

  • Git / GitHub

  • Python (learning!)

  • MadCap Flare (learning!)

  • CSS / basic JavaScript knowledge

  • Adobe Photoshop / After Effects

  • Fluent in Windows, macOS, and Unix

Soft skills

  • Excellent written and verbal communication

  • Collaboration with SMEs, Engineering, Product Management and other stakeholders

  • Mentoring and training

  • Excellent time management

  • Attention to detail

  • Problem-solving and critical thinking

  • Creative thinker

  • Adaptable and a fast learner

  • Audience analysis and UX awareness